It looks like it solved my problems! Are the using a home pc hosted by gator to manage calls? And even if the person on the other end manages to pick up the call during that time the call will then drop after a couple of seconds without being able to hear anything on either end. How can I decline a call without being noticed? This reply will now display in the answers section. I will then get a missed call. I was having the same persistent problem with one specific number. If you have call minder, check the ringing option is not set to zero rings. The problem has been intermittent but has become much more common in recent weeks. Outbound calls to some numbers intermittently ring one time, then we hear dead air. Not sure if it's fixed but I'll be sure to let you know :). Discard post? I'm having this same problem on outgoing calls from the web. Are you sure you want to continue? this seems to be standard operating procedure for VOIPO service. Tim, still having the same issue. I have similar issues. Some calls don't go through, some do. It has been happening here for about a month. It can be caused by a number of things either inside or outside your property, and will require a process of elimination to track down the cause of the fault. On occasion, both with my former iPhone 7S, and with my current iPhone XS, when placing an outbound call, it will ring once, then abruptly end call. In my case, my phone drops my outgoing calls to my mom and my brother, but I've tested it out and the calls go through and continue to ring when I call my other siblings and my dad. It will ring twice (~5 secs) and then drop. When contacting us about these types of issues, please include sample numbers that you're having issues with so we can review the logs. Latest update was last night and now outgoing calls and incoming calls ring once then hang up. I'm thinking the help desk has created a template for these problems since they happen so often. Without knowing the numbers you have problems calling, there's very little we can do outside of general troubleshooting. Support can help you setup port forwarding on your router to always allow our traffic through to the VOIPO device and that'll likely resolve your issue. It wouldn't be so bad if I could call right back and get connected a second time but I can't even do that. If their phone only rings once then hangs up without going to voicemail, they’re likely not ignoring your phone calls. You're not signed in to your Google account. Most have been Brighthouse Cable VOIP phones, but at least one was an AT&T POTS line. If you get a call from an unfamiliar number that rings once and hangs up, don't call back. If the hangup occurs after 30 seconds, the problem is most likely due to the network setup of the registered extension. We're running a cluster of CUCM 8.6.2. If they hold on, I can answer. I'll post back if I still have issues. I thought it was an internet issue so I turned wifi off. I left optimum voice for VoIPo!!! Can those of you having this issue with outgoing calls please let me know if it seems solved now? I did a test from my mobile and it seems that somehow the phone gets 'picked up' by magic for a few seconds, cos my mobile got charged for it!! When people call back, the incoming function is fine. Phone Rings Once Then Hangs Up Phone Rings ... Appartently when somebody calls my phone it will ring through once then say I've hung up. Incoming Calls: perfectly fine! What is happening????? After performimg some R&D, we found that the issue is happening with only one phone model type, all other phone model type working fine. There is a troubleshoot voip related issue post within the FAQ you should look at and then post some logs. but not enough to make the cordless phones ring. when I call it rings but hangs up after 5 -10 seconds. Today I tried calling out to different numbers, and it rings once then hangs up. Unfortunately, my problems keep popping up. Seems very scary they have to manually add routing. We would need to see some logs. Seems to affect the same numbers for me as well. Replied via a mobile device. Generally, the One Ring scam takes place when a robocaller calls a number and hangs up after a ring or two. It's very frustrating to not be able to complete the call. In this case, using stun or disabling SIP ALG on the router that is in front might help. It is at the point that when I dial a new number I find myself holding my breath waiting for the second ring. Then I created a second phone account - got Grandstream instead, a week or two later, I closed the first account and sent back the Linksys model. Click to see full answer Unless I am on IM with someone it is impossible to ask them to call me back as I have no way to ask them to do that. I've been having intermittent problems for the last several weeks. I sent a similar post yesterday and it hasn't gotten out of the mod queue so I'm trying again. Just FYI, I barely called anyone in past few days but I didn't have any issues. Fortunately it doesn't happen with all outgoing calls, but like you mentioned its frustrating when it does because I have to call the person back from a different phone when it happens until the support ticket is answered. Whenever someone tries to call, it rings once then goes quiet. Previous Reset. One of our locations is having an issue where phones receiving calls are ringing once and then dropping.-The problem is sporadic, with the issue seeming to happen several times to many phones during brief periods and certain times of the day, so that makes it somewhat difficult to pin down. Phone rings once, beeps four times, then silence? I have been a Voipo customer going on 6 years now and generally the service has been good but the last couple of months were hellish. Good luck! They say they made a change and had me reboot my ATA, then mentioned my router. Initially it was calls to one number not going through and it was fixed by a manual update to routes. When your phone only rings once then cuts out, this fault is known as "ring trip". This will allow calls to ring through to your line as normal. ? If you get a call from an unfamiliar number that rings once and hangs up, don’t call back. I already did UDP port forwarding range 5004-65000 to 192.168.222.179 which is grandstream box internal IP. The problem definitely still exists and I suspect it always will until the VOIP carriers get their act together. There are no call reference logs to provide in vPanel because the attempted call doesn't even show up as if you never attempted the call. We'll get back to you only if we require additional details or have more information to share. Dial *52 and wait for more than 30 seconds. There are no widespread issues on our end that we're aware of. Etc etc etc. Thank you. I left it alone until we fix the issue. Has anyone else experienced this problem and found a way to get level 2 support involved to fix it? And even if the person on the other end manages to pick up the call during that time the call will then drop after a couple of seconds without being able to hear anything on either end. The router has been configured the same way and up for months. If it seems to be helpful, we may eventually mark it as a Recommended Answer. They finally replaced the jacks in the house in June, saying they were corroded, and I hoped this was over. I also went through three different routers. Back in business. I have had to submit multiple support tickets and each time the issue creeps back. In the past few days, several calls to different numbers either dropped after one ring or conked out during the call itself. Great! I have a horrible issue with my Voipo service, I will likely have the police here accusing me of harassment. Had not had an issue in nearly 1.5 years, and now customers cannot contact me as the phone drops calls after 1 or 2 messages, and jumps to voicemail. voicemail. Our developers are actively looking more into this issue today. I did a small test today with two phone numbers, Phone number #1 doesn't work, phone number #2 works. It will do this regardless of location, or phone number being dialed & generally will last 20 minutes, or longer. If a number doesn't work it just doesn't work until the "routing treatment" is done. To turn them on, go to. After a year or so of agony with "support", I replaced the ATA...something that should have been suggested/considered way earlier in the process...and things magically got a heck of a lot better. It was a very tiny % of customers that would be impacted (those that use a certain combination of features), but it appeared in nearly all of the customer examples I had them analyze. whenever we are tryimg to call from location A to location B, the phone rings just once and then dropped. The Federal Communications Commission is warning people about a … Re: Incoming calls ring once then cut out Go to solution Perhaps the BT rep could have explained 'potential charges' better, but if you are confident your phone is fault free ( and you have bought a new one to be certain ) and you have it plugged directly into the master socket test port and it still doesn't ring when an incoming call is received you dont need to worry about a charge being raised. Before you ask, I … If your line has call forwarding activated, any incoming calls will ring once before they are forwarded. I've had our developers going through a ton of call samples from the users that have reported this issue and they believe that they found an issue that was causing some some calls to fail. Too good to be true I guess. VOIPO used to have Linksys models before - I had it for a while and it had zero issue. Keep in mind that just because you hear a ring on your side doesn’t mean the other phone is also ringing or even acknowledging the call. At Panasonic UK, we are committed to listening to our valued customers and ensuring that their interests are at the heart of all that we do. Failed to attach file, click here to try again. I am using an Obi202 for both of my Voipo lines and still have the "ring once and die" issue periodically so the problem has followed the ATA. iPhone 7plus, purchased new from Best Buy, iOS 12.4.1, U.S. if it matters, FaceTimed with a friend day before yesterday, and had not had this problem before facetimeing. My company has several hundred numbers/accounts with voipo, using equipment from a lot of different brands (grandstream, obi, linksys, cisco, polycom, asterisk, and about a dozen others). My father who has Voipo still has this issue to one specific number, so something else must be going on. The support staff has been real pleasant and seemingly knowledgeable. The symptom: I would suggest trying it behind the router, and enabling port forwarding. My phone only rings once. I'm in NJ if that makes a difference. Just for the heck of it I tried calling the number myself. Check your internet settings." This will remove the reply from the Answers section. I just got this service and it was working fine until now!!! The outgoing call will ring once, sometimes, the other party will say "hello", then the call abruptly ends after 1-2 seconds. If it is not the phone then it might be a short in the lines or a wire that has separated in one of the jacks. This doesn't affect all called numbers - just certain, repetitive ones. I can't call tech support every time I have an issue with a certain phone number. So you are going to fix every number I call? Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. Interesting. As a test, I called someone I call regularly via Skype, speaking to them without issue. I created a support ticket in the evening and Voipo support resolved the issue by the next morning by applying a routing update for that number. Of course everything starts breaking down after 30 days of service!!! I'm have trouble with my e971 optimus g. Every time I try to make a call my phone immediately hangs up. I suspect the changes have to do with VOIPo routing calls with different carriers along the way. AT&T has been here multiple times for this problem over the past year. What happens to thr time lost for my phone system not working? Or a different brand? Both lines(one is cellphone) sometimes ring only once & then quickly go to voicemail before either line can be answered? Message 7 of 26 44,789 Views All in all this is EXTREMELY frustrating. Hard Reboot. Community content may not be verified or up-to-date. As I said in the PM reply, I asked a supervisor to take a look at your ticket and get in touch with you about it. My current router is an OpenWRT version. Hello. I've been to Apple to have my phone diagnosed. If I then turn off the identity restriction, it rings until answered or the voice mail picks up. This ring was enough to make the hardwired phones in the house "Chirp." I've also had to do numerous routing treatment requests but my issue is slightly different, in my case some outgoing calls only stay connected for 20-30 seconds before dropping. If not, then the person on the other end would be stuck with silence, and it would sound like we picked up the phone. Outgoing calls rings once then hangs up sometimes on my Pixel 2 XL. NAT can also be the cause considering that the phone might send the internal IP as the source. The other option would be to disconnect all phones and then plug them in one at a time. iPhone rings once then hangs up immediately if I don’t accept call on first ring. Your notifications are currently off and you won't receive subscription updates. You'll receive email notifications for new posts at. Any suggestions on what is wrong? Google takes abuse of its services very seriously. Never saw it with TimeWarner over 2 years of service. Still the same issue. Phones need to connect when a number is dialed. I also restarted the app, restarted the phone, and removed/re-installed the app but I'm still having the same issue. It rings once, then hangs up. Still working great!I am using an Obi202 for both of my Voipo lines and still have the "ring once and die" issue periodically so the problem has followed the ATA. Our automated system analyzes the replies to choose the one that's most likely to answer the question. To my knowledge the ATA doesn't have anything to do with the remote call routing. Please add me to this list. I had two numbers in the past two days that needed the infamous "routing treatment". My internet still works with my data. HI All . If the calling party has their caller ID number blocked, incoming calls will ring twice and then be dropped. So I keep having this problem when I try to call & video call my friends where It rings once or twice and then it hangs up. Things are operating normally again. It will ring twice (~5 secs) and then drop. If I use a different number while cannot dial that certain number, it will dial out no problem. All with same issue. This will not resolve the problem. Works fine from my cell. ----------------. I can receive inbound calls just fine. Outgoing calls: Seldomly worked but 90% of the time it would dial out then a few seconds later hang up without ringing. I have restarted my phone a few times and that didnt fix it. For me the number rings twice and then goes dead. This behavior can usually be attributed to a network error. Also can't get simultaneous ring to work on incoming calls. I am facing an issue. Also always post the currently used software version. Once in a while I understand that there can be issues but the frequency with which this happens makes it unacceptable. Call Forwarding is another feature that can cause seemingly unusual behavior on your phone. And Voila! I know my phone is trying to make an outgoing call because I have a signal, and it records it as an outgoing call. It's easy to turn off call forwarding — press *73 or 73#, depending on your location. So I keep having this problem when I try to call & video call my friends where It rings once or twice and then it hangs up. They add the routing and fixed. Still on stock 4.1. Sounds like the call simply failed. I'm having this same problem on outgoing calls from the web. You will lose what you have written so far. That means the phone system no longer works for me. The Federal Communications Commission is warning people about a … Yesterday, it started doing it again. 0 0. After several months of experiencing this problem and it being fixed for specific numbers, it's still a problem as recent as today. I've opened numerous tickets and have had the infamous "routing treatment" successfully done every time but the thing about phone service is that I expect to be connected when I dial a number. Although they emailed me last night/this morning, that they did changes to my account and let's see how it works now. When you submit a report, we'll investigate it and take the appropriate action. If you heard the ring, the call could be answered. From what I have read on the Broadband forums, this type of issue is not exclusive to VOIPo. It does it for any number called. I have full bars for signal. To test this, I can set my cell phone to restrict my identity, call my Ooma number and the call will ring twice and then be dropped. The caller hears it ring once and then hears beeps. I've been in contact with support for a long while. There seems to be a strange old problem with the phone. I replaced it myself with an Obi202. Outgoing calls and messaging works fine. I realize this is an old thread but I don't give a crap. Sometimes, it will drop the call after 15-20 seconds into the call. I don't have a lot a time to troubleshoot for hours and hours when I need to spend the time using the phone system that I paid 200.00 up front. I'm not sure it will help or not, but for me it came down to hardware. I've been up without interruption ever since. For the best help experience, sign in to your Google account. So far, nothing is helping. Routing treatments always correct the issue, but it sometimes happens a few days later to the same number. Does not ring and goes straight to call cutting off part of the opening conversation. Panasonic UK Customer Service Charter. My issue was also fixed by doing route work on the 2 numbers. It seems as if I run into at least one number that rings once and dies almost daily. Something obviously changed on their end somewhere. When I make a call, the call rings once then hangs up 1 Recommended Answer I get the message "You might be unable to make or receive calls over the internet. It was working fine before. Post is disrespectful, about third party products or contains unrelated content or personal information. Contact us at support@voipo.com and we'll be able to help you. I am having the same problem with a wide variety of telephone numbers I am trying to call. Hang up and try again. Calls ring, then go busy while call is still ring on other phone. I wish I kept it. I would have to agree that this is the single largest negative issue with Voipo (at least to me). You shouldn't plug more than five products into your phone line. We've tried this before rerouting a specific number I call. What is your ticket number? Sometimes the party would tell/ask me if I called them earlier because they answered and it was dead air. Yes, I am having the same problem. It is not my side but your side. When your call disconnects in first ring, it must be because of two reasons.. either the person manually rejecting your call or your number must be in their block list.. try calling multiple times and notice how long the call is ringing … If all the time periods are same your number is definitely in their block list. My ATA is also behind the firewall with port forwarding enabled and SIP-ALG disabled. The phone either doesn't ring at all or, like now, rings once then the person hears static. Our automated system analyzes replies to choose the one that's most likely to answer the question. Not happy right now. I have the same issue for a while and nothing is fixed yet. If it rings then goes to dead air, the most likely issue is that the audio stream is being blocked by your router/modem. Finally got everything working about 2 weeks ago & then after my home phone number was successfully ported 2 days ago, these same outgoing call issues re-emerged; calls ring once & drop or go to called no. But some certain number will not dial out at all that I had to use my cell to call. One thing I noticed. Good input, which other providers have this issue too? We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. Go to the Legal Help page to request content changes for legal reasons. Click on settings icon > advanced calling > advanced calling turn on/off HD voice and video call.> Turn off this setting. +1 for dead air on our end and ringing on the other. We're committed to dealing with such abuse according to the laws in your country of residence. Also, my calls out drop after the conversation starts. Well something needs to be fixed immediately!!! More Less Posted on Nov 15, 2017 4:07 PM I've seen posts regarding Callcentric, VOIP.ms. If the same person then rings back immediately my phone will ring through normally. Most of the time, the outgoing calls dialed out no problem and I can stay on for HOURS without being disconnected. Any large ones? Try getting that kind of quick help with your POTS. Fix: swipe down from the very top of your screen. I can make outgoing calls, but incoming calls ring once and then give the caller a busy signal. If you have issues, you'll need to work with our support team. ? The called party also hears one ring, but their Caller ID displays our phone number. Anyone else having this issue?? I had issues like this with my Linksys RTP312 in front of the router. Thank you very much. There's a limit to the number of phones or faxes that you can connect to one phone line. My panasonic phone has recently started to hang-up on callers. Try rebooting your phone or checking down detector for network issues. VOIPoTim, you got the job done. You will lose what you have written so far. Whether your calls are being blocked or they have a do not disturb feature set up would depend on the other person’s ... My phone only rings once for an incoming call and then goes straight to a busy signal. I have tried -- Power off & on. Re: VVX310 Phone rings once and hangs up! It rings once, then nothing. ... (01 or 02) and are included as part of inclusive call packages. I will call your tech person when i am back home to fix but if not resolved I will have to cancel. Thank you Voipo! To my knowledge the ATA doesn't have anything to do with the remote call routing. I've done extensive troubleshooting with my router and ATA and even swapped both of them but still have the problem. He had to use his cell phone to make the call. Here what I did. Some community members might have badges that indicate their identity or level of participation in a community. Did they replaced it with the same make/model?