We're pleased to have a 4.0 Glassdoor rating. This includes Arrivals, Departures, Unbalanced, and Group Folios. Some larger hotels have multiple night auditors, while in smaller hotels and motels, the night auditor may work alone or be "on-call", meaning that once he or she completes running the daily reports, the auditor retires to an area away from the desk but remains available to attend to unexpected requests from guests. Checking-in or checking-out the guests after 11:00 pm at night. Night audit is a significant part of the accounting section of a hotel. Next level night auditors will also be eager to add to these burgeoning responsibilities by learning more … Allow yourself at least an hour to complete the audit process. Work shifts for night auditors usually run from 11 p.m. to 7 a.m. but could vary depending on the hotel, with shifts of 10 p.m. to 6 a.m. or midnight to 8 a.m. being common. [citation needed], Due to the nocturnal nature of the position, the night auditor may also be required to handle situations that result from heavy alcohol intake. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How to Balance Time and Candidate Quality In Your Interview Process, Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay, Process invoices, post checks to vendors and distribute employee checks, Respond to guest complaints, requests and emergencies, Reconcile all accounts in a timely manner, Verify that all EOD work has been performed by other departments, Schedule guest wake-up calls and reservations for the following day, Respond to guest inquiries, concerns and complaints as needed, 2+ years' experience in customer service or hospitality, Able to learn computer functions and other on-the-job skills, Strong written and verbal communication skills, Be sure to mention requisite years of experience and educational requirements, Tell job seekers what's unique about your company and job, Ideal length is a few paragraphs or about 200 words. Any mistakes made during the day are corrected and balanced. The routine helps guarantee the accuracy, reliability and thoroughness of front office accounting. Examples of these tasks include cleaning up vomit and assisting naked people who have locked themselves out of their room. To perform assigned audit functions. If you're hard-working and dedicated, Example Co. is an ideal place to get ahead. [1][2][3], The night auditor typically handles both the duties of the front desk agent and some of the duties of the accounting department. In OnQ, select Night Audit from the pull down menu titled “Other Functions” (See Fig. Responsibilities of a Night Auditor Taking over from the last shift. For night auditor positions, usually, you'll need a high school diploma, … THE NIGHT AUDIT I-Functions of the Night Audit: The major functions of the night audit are to: a) Verify posted entries to guest and non-guest accounts b) Balance all front office accounts c) Resolve room status and rate discrepancies d) Review guest credit transactions against established limits e) Generate operational and managerial reports 1. Essentially, a night auditors role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Registering the guests. or any of its affiliates (“WHG”). Further, some hotels in the Maldives, the position of night auditor, day auditor, income auditor and sometimes even accounts receivable functions is … This need is met through the NIGHT AUDIT.With computerised accounting it can be carried out at any time during the day. Principle duties and responsibilities (Essential Functions) include: Key Job Functions The night audit itself is an audit of the guest ledger (or front office ledger); that is, the collection of all accounts receivable for currently registered guests. A hotel night auditor is responsible for ensuring the accuracy of hotel accounting records at the end of each business day. [citation needed], The night audit itself is an audit of the guest ledger (or front office ledger); that is, the collection of all accounts receivable for currently registered guests. Use the Night Auditor resume objective to showcase the strong points that will make the hotel stop their search at your application. Come work at Example Co., a leading firm in our industry in the metro area. Greet guests upon arrival, check them in and provide them with any information they need to enjoy … It can also be defined as the collection of all guest folios, the billing receipts for currently registered guests. These funds are posted to the advance ledger when received by the hotel, and then transferred to the guests folio (in the guest ledger) upon arrival of that guest. Therefore, accuracy is extremely important. The night audit is the control process where all financial activity (both cash and credit) of guest’s accounts is recorded and balanced. Processes guest charges voucher and credit card vouchers. Seventh step in the night audit process.-- Indicate the status of front office activities and operations.-- For management and accounting department to review.-- Department detail and summary report, daily operations report, high balance report, and etc. NOTE: If you have any check-ins after you have stopped interfaces, you must manually activate guest phones from the PBX console until after Closeout 5. Note: When you complete the Close Out function in Night Audit, ALL interfaces will automatically start again. Night audit is generally comprised with the below functions: This involves many things, some of which are balancing credit card receipts, entering information into spreadsheets, filing, verifying billing information and using property management software to close the business day. Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes. The responsibilities and duties section is the most important part of the job description. Night audit is compulsory in hotel as it functions as it provides wholesome report on hotel finances, reservations, and daily transactions. [citation needed], Night auditors may work alongside a security officer to maintain a level of security during late-night hours for both night staff and guests. Most night auditors work in hotels. The night audit is not one of those reports that is put on the shelf and forgotten.Management uses it to verify the integrity of the guest accounts and to review the operational effectiveness, which is the ability of a manager to control costs and meet profit goals.. 4. Settling transactions in the newly created guest accounts. Night Auditor Resume Objective. Responsible for effective operation of the night emergency plans. A night auditor works at night at the reception of a hotel. We are looking to hire an experienced Night Auditor to help us keep growing. Guests in such facilities are typically given a contact number for an employee or manager, who may be sleeping on the premises or live nearby, for use in case of emergency. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. Apply today! One primary function of a night auditor is to perform accounting functions to close out the hotel’s business day. Functions. [citation needed], In the smallest hotels and some bed and breakfast establishments, the front desk may close entirely overnight. Checking-in or checking-out the guests after 11:00 pm at night. The Night Audit process reviews and catches any errors, bookings that are missing information for the day, charges Room Rent to each Folio, and then increments the system date. FR Responsibilities of a Night Auditor Apart from the basic audit activities listed above, the night auditor carries out the following responsibilities: Taking over from the last shift. In other words, it is the activity of checking and confirming that whatever transaction has been done during the day is correct and complete. In addition to balancing the guest ledger, the night auditor is usually responsible for balancing the city ledger and the advance ledger. The auditor accounts for the day’s business and stays on the property to better serve the evening and overnight needs of guests. nighttime was the most appropriate period for auditing due to very little business and movement. Education Requirements. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. It is not especially required, but a good habit nonetheless, that the night auditor keep printouts of various reports on paper at the Front Desk (some hotels call these "contingency reports") in the event … Learn how to enable cookies. In addition to the accounting function, night auditors may also be required to perform the typical front desk functions during the graveyard shift. This is necessitated by the fact that most fiscal days close at or around midnight, and the normal workday of the employees in the accounting department does not extend to cover this time of day. A night auditor works overnight in hotels and other lodging establishments, performing front desk and accounting duties. FUNCTIONS OF THE NIGHT AUDIT MAIN PURPOSE: To verify the accuracy and completeness of guest and non-guest accounts. Glassdoor will not work properly unless browser cookie support is enabled. The night auditor is responsible for performing all end-of-day accounting functions as well as communication with the security, housekeeping and maintenance teams to ensure the safety and comfort of our guests. This can be a lengthy process depending on the number of affected guests and length of time necessary to find alternate accommodations; having to deal with oversold situations can affect the time it normally takes a night auditor to do the audit, manager reports, and change of day in the hotel's computer system. Job Description. The Night Auditor will perform Cashier and Guest Service Agent duties. A night auditor often works into the evening or overnight, performing the above functions, while also completing front desk tasks. The night auditor has many responsibilities in addition to preparing the night audit report. These functions include check-in, check-out, reservations, responding to guest complaints, coordinating housekeeping requests, and handling any emergencies that may arise. Even though computerised properties can perform these functions at any time, they … The responsibilities and duties section is the most important part of the job description. The advance ledger is aptly named because it is a ledger for guests who have sent money in advance to either pay for or guarantee their stay. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. These properties choose to call the audit the Front office audit or System up date. It can also be defined as the collection of all guest folios, the billing receipts for currently registered guests. These functions include check-in, check-out, reservations, responding to guest complaints, coordinating housekeeping requests, and handling any emergencies that may arise. 3. 2.1). Second, the night auditor must ensure the accuracy of charges to the guest folios, verify that the sum of revenues due to accounts receivable from the various departments (e.g., food and beverage, rooms, gift shop) found on the department control sheets equals the sum of the charges made to the guest folios. The Night Audit is mandatory in a hotel as it completely controls the transactions for a day. Night Auditor responsibilities and duties. The audit is a daily review of guest account transactions recorded against revenue centre transactions. Night Auditor responsibilities and duties. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. [citation needed], At some hotels, there are times when reservations are made for the hotel that exceed available inventory of rooms, resulting in an "oversold" situation. [citation needed], One task of the night auditor is posting the day's room rate and room tax to each guest folio at the close of business, which usually occurs between midnight and 2 o'clock in the morning. Although there is typically … DEPARTMENT: Night Audit POSITION: Night Auditor “This job description was prepared by the American Hotel & Lodging Educational Institute and not by Wyndham Hotel Group, LLC. The city ledger also contains house accounts, such as management dry cleaning charges, or local phone call charges which are usually adjusted (written) off at the end of each month. This will need to be completed by 5am at the latest. One of the primary functions of the hotel night audit is to ensure that all transactions affecting guest and non-guest accounts are posted to appropriate folios before the end of the day. NIGHT AUDITOR DUTIES AND RESPONSIBILITIES: Posts room charges and taxes to guest accounts. They check in guests arriving at night, handle guest requests and take reservations. An exceptional night auditor will see this variety of duties as a way to keep their job feeling new and challenging, rather than feel overwhelmed by them. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Work weeks vary by hotel as well, with most hotels having a full-time auditor working five nights a week (typically Sunday through Thursday) and a separate part-time auditor working the other two nights a week (Friday and Saturday). It checks all reservation discrepancies, posts charges and generates folios, updates housekeeping status and closes cash counters. A night auditor is a special desk clerk who is responsible for performing the process of … [citation needed], In larger hotels, night auditors may work alongside other nighttime employees such as the night manager, hotel security guards, night porters, telephone attendants, room-service attendants, and bellhops. [citation needed], In addition to the accounting function, night auditors may also be required to perform the typical front desk functions during the graveyard shift. Successful night auditors possess excellent mathematical skills and strong customer service skills. Hotel owners, general manager or those who work in Human Resources want someone they can trust to run the establishment at a time when the unexpected usually happens: nighttime. Pause Interfaces 1. It is not especially required, but a good habit nonetheless, that the night auditor keep printouts of various reports on paper at the Front Desk (some hotels call these "contingency reports") in the event that a power outage takes place at a hotel. The Night Auditor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. to begin audit once all of the arrivals for the night have checked in. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. THE NIGHT AUDIT Front office records must be periodically reviewed for accuracy and completeness. The purpose of the night auditor includes, but is not limited to, ensuring the accuracy of all financial information and gathering all needed paperwork to complete the audit. The night auditor is usually the hotel employee that must deal with this if the hotel is still oversold by the time of the night audit shift. It is important to accurately post and account for all transactions on the day they occurred. This will include pulling any or all checked-out guests' registration cards and making sure guests are checked out in the system. A night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. 2. If a guest arrives who has an oversold reservation, the auditor ends up having to calm the guest and find them suitable alternate accommodations, preferably nearby, then process the transfer accordingly as per the hotel's standards. Allocating accommodations to the newly checked-in guests. Registering the guests. Night audit team not only helps on front desk in generating guest folios during date rollover, but also update housekeeping status, and keep up with the hotel security in night. The Night Audit function is a daily audit of all transactions and booking activity for the day. The Night Auditor also reconciles all accounts, processes invoices and prepares paychecks. They are being provided for general information … Night auditing is actually the audit process of taking inventory of the day’s work. Verifying guest folios. A high school diploma or equivalent along with 2 years' experience in customer service or hospitality is required. The city ledger consists of money owed to the hotel by credit card companies and direct bill accounts. Minimize the Night Audit screen 12. [4], Learn how and when to remove this template message, "Witness to Wackiness on the Night Shift", "Duties and Responsibilities of a Night Auditor", https://en.wikipedia.org/w/index.php?title=Night_auditor&oldid=1007471967, Short description is different from Wikidata, Articles lacking in-text citations from August 2019, Articles with unsourced statements from December 2018, Articles with unsourced statements from June 2020, Creative Commons Attribution-ShareAlike License, This page was last edited on 18 February 2021, at 08:52. The night auditor also reconciles all accounts, processes invoices and prepares paychecks.