Reviews about "customer service" Return to all Reviews. The Institute is the secretariat for the All Party Parliamentary Group on Customer Service. Debenhams aims to provide exceptional service to all our customers. According to Trust Pilot, Debenhams currently has a score of 1.9 out of 5 from 1106 reviews, so it is a far from perfect experience for customers. The Institute of Customer Service is the UKâs independent, professional body for customer service. Phone number : 08009152251 Recent recommendations regarding this business are as follows: "Don't use them", "Donât buy on line from Debenhams", "Always ⦠Mark Ashman, Debenhamsâ managing director of stores, operations and food commented: âOur priority is to make shopping easy, confidence-boosting and fun ⦠Iâm delighted that our colleagues have been recognised by the Institute of Customer Service, particularly during what has been a challenging time for our business.â 18 February 2021 This partnerships allows Debenhams shoppers to collect and return parcels from over 50 Doddle retail partners at Debenhams stores. 72.5% of reviews are 1 star.The online and store customer experience certainly doesnât appear to be âeffortless, reliable and funâ quite yet. THE DEBENHAMS Direct team has had a busy two years overcoming cross-channel challenges, enhancing the customer experience, launching iPhone,Android and Nokia apps and maintaining daily trading on a website that receives 2.5m visits a week.During its last full financial year, the Direct business grew by 88%; it built on this in the six months to 26 February to ⦠Ordered from Argos as i should have in the first place. Debenhams was first mentioned on PissedConsumer on Jan 21, 2013 and since then this brand received 90 reviews.. Debenhams ranks 205 of 3181 in E-commerce category. Debenhams made approximately £400m in online revenues in its most recent financial year to 31 August 2020. We would like to show you a description here but the site wonât allow us. We offer a number of facilities including designated parking spaces; accessible entrances; accessible customer collection points; lift facilities and Induction loops. Debenhams Retail Limited is an Appointed Representative of ROCK and its FCA number is 212810. debenhams customer service isnt working, theres no online chat, they dont respond to emails so do not order its been nearly 2 weeks i ordered .they make sure they take your money though so it obviously shows where their priorities lie. However order turned up 2 days late and intact. I am still waiting for items I ordered in March and for refunds on 2 orders sent back in April. Customer service terrible, i am still waiting for refund, fortunately bought with credit card so will at least have some protection from that. Contact information for Debenhams Card Services (newday) Financial with its free or geographic phone number. Absolutely rip off, awful customer service I used to love to shop in Debenhams, this is over now , never again Debenhams is a British retailer selling clothing, furniture and other household items in a ⦠Debenhams should be ashamed. Not About an Internet Order, All Other Enquiries The standard APRs are there, but not the APR they charge if you are overdue on your payment by 2 days. Clear All. I had to contact again as Tuesday was a non delivery again. This group represented the second largest customer group behind C1 (lower middle class). Everybody look at the feedback do not use Debenhams they no longer care about how they treat us as Customers. As a quick aside, and in another example of fabulous service, I tried to find the APR on the Debenhams mastercard website. No customer service desk contact number, emails not responded to at all. Contacted Debenhams customer service for delivery cost refund and whereabouts of order. Debenhams always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to: The Compliance Manager Debenhams Griffin House 135 High Street Crawley West Sussex RH10 1DQ. Reviews about "customer service" Return to all Reviews. Me and several friends, visited the store to use the vouchers and we were very rudely turned away. In total over£200. We offer a number of facilities including designated parking spaces; accessible entrances; accessible customer collection points; lift facilities and Induction loops. Sent wrong colour towels but you try resolving. Search job titles. Debenhams adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. Very prompt response and refund promised. The overall rating of the company is 2.7 and consumers are mostly neutral.. Currently available in 50 stores, the service will be rolled out to 100 by Christmas, with the majority of Debenhamsâ 165-strong store estate able to process these third-party parcels by spring 2019. No customer service whatsoever So poor customer service. Wonder where it was dispatched to. Reviews from Debenhams employees about working as a Customer Service Representative at Debenhams. 212 talking about this. I have returned 4 dresses, i only received the refund after 3 which was over 2 weeks ago. Contact number of Debenhams Customer Service with opening times and when to call the helpline to avoid peak times. Customers are also advised that it is important to pay at least the contractual minimum payment on ⦠Search job titles. Customer service has been shocking and yet they are still taking orders and customers money. The company was founded in 1778 as a single store in London and grew to 178 locations across those countries. Was very nervous by this point after reading previous reviews, imagining the worst. Debenhams has a consumer rating of 1.63 stars from 35 reviews indicating that most customers are generally dissatisfied with their purchases. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Free interview details posted anonymously by Debenhams interview candidates. 11 Debenhams Customer Service interview questions and 8 interview reviews. Malta's leading department store, Debenhams is located at The Point Shopping Mall, Tigne and at Main Street Shopping Complex, Paola. I was told postage would be returned, yes that happened. Debenhams Employee Reviews about "customer service" Updated Jan 4, 2021. Awful service. Worst customer service EVER Wanted to leave minus number of stars but wouldn't let me. If you bought your policy before 9 December 2014, please call 0845 504 5149. My best friend has similar experience, perfume not yet received.